Privacy Policy

Last Updated: 26/06/2026

NORTH WEST ("North West", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, subscribe to our communications, or otherwise interact with us (collectively, the "Services").

By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

 

 

1. Who We Are

NORTH WEST is a contemporary clothing brand focused on thoughtfully crafted, made-to-order garments designed in India for customers around the world.

For any questions regarding this Privacy Policy, you may contact us at:

Email: info@wearnorthwest.com
Website: www.wearnorthwest.com

 

 

2. Information We Collect

Information You Provide Directly

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Account login details

  • Order history

  • Customer service communications

  • Any information voluntarily provided to us

Payment Information

Payments are securely processed through our payment service providers. We do not store your complete credit card or banking details on our servers.

Information Collected Automatically

When you browse our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Website usage data

  • Referral source

  • Pages viewed and time spent on our website

This information is collected through cookies and similar tracking technologies.

 

 

3. How We Use Your Information

We use your information to:

Process Orders

  • Confirm and fulfill purchases

  • Process payments

  • Arrange shipping and delivery

  • Manage returns and exchanges

  • Provide order updates

Customer Support

  • Respond to inquiries

  • Resolve issues and complaints

  • Improve customer experience

Improve Our Services

  • Understand customer preferences

  • Analyze website performance

  • Improve products and website functionality

Marketing Communications

With your consent, we may send:

  • Product launches

  • Collection releases

  • Exclusive offers

  • Brand updates

  • Promotional communications

You may unsubscribe from marketing emails at any time.

Security and Fraud Prevention

We may use information to:

  • Detect fraudulent activity

  • Protect our customers

  • Prevent unauthorized access

  • Comply with legal obligations

 

 

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Enable website functionality

  • Remember your preferences

  • Improve website performance

  • Analyze visitor behavior

  • Support advertising and marketing efforts

You can modify your browser settings to reject or remove cookies. Please note that some website features may not function properly if cookies are disabled.

For more information regarding Shopify cookies, please visit Shopify's cookie policy.

 

 

5. Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties when necessary to operate our business, including:

Service Providers

  • Shopify

  • Payment processors

  • Shipping and logistics partners

  • Analytics providers

  • Marketing platforms

  • Customer support software providers

Legal Requirements

We may disclose information if required to:

  • Comply with applicable laws

  • Respond to lawful requests

  • Protect our legal rights

  • Prevent fraud or abuse

Business Transfers

If NORTH WEST undergoes a merger, acquisition, restructuring, or sale of assets, customer information may be transferred as part of that transaction.

 

 

6. International Data Transfers

As NORTH WEST serves customers globally, your information may be processed and stored outside your country of residence.

Where required, we take appropriate measures to ensure your personal information remains protected in accordance with applicable data protection laws.

 

 

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill orders

  • Provide customer support

  • Meet legal and tax obligations

  • Resolve disputes

  • Enforce our policies

When information is no longer required, it will be securely deleted or anonymized.

 

 

8. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your data

  • Restrict or object to processing

  • Withdraw consent

  • Request a copy of your data

  • Opt out of marketing communications

To exercise any of these rights, please contact us using the details provided below.

 

 

9. Marketing Communications

If you subscribe to our mailing list, we may send promotional content regarding:

  • New collections

  • Product launches

  • Exclusive offers

  • Events and announcements

You can unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

 

 

10. Children's Privacy

Our Services are not intended for individuals under the age of 16.

We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us and we will take appropriate steps to remove such information.

 

 

11. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, or external services.

We are not responsible for the privacy practices, content, or security of those third-party websites. We encourage you to review their privacy policies before providing personal information.

 

 

12. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

However, no method of transmission over the internet or electronic storage system is completely secure, and we cannot guarantee absolute security.

 

 

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or operational needs.

Any updates will be posted on this page with a revised "Last Updated" date.

 

 

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

NORTH WEST

Email: info@wearnorthwest.com
Website: www.wearnorthwest.com

We will respond to your request as soon as reasonably possible.