Terms of Service

OVERVIEW

This website is operated by NORTH WEST ("North West", "we", "us", or "our").

Throughout the site, the terms "we", "us" and "our" refer to NORTH WEST. We offer this website, including all information, tools, products, and services available from this site to you, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our website and/or purchasing from us, you engage in our "Service" and agree to be bound by these Terms of Service ("Terms"), including any additional policies referenced herein, including our Privacy Policy, Shipping Policy, and Refund Policy.

If you do not agree to these Terms, you may not access or use our website or services.

Our online store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell our products and services.

 

 

ELIGIBILITY

By using this website, you represent that:

  • You are at least 18 years of age or the age of majority in your jurisdiction.

  • You are legally capable of entering into binding contracts.

  • Any information you provide is accurate and complete.

You may not use our products or services for any unlawful or unauthorized purpose.

 

 

GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time for any reason.

You agree not to:

  • Copy, reproduce, distribute, or exploit any part of the website without written permission.

  • Use the website for fraudulent purposes.

  • Attempt to gain unauthorized access to our systems.

  • Upload malicious software or harmful code.

Violation of these Terms may result in immediate termination of access to our Services.

 

 

MADE-TO-ORDER PRODUCTS

Many NORTH WEST products are produced on a made-to-order basis.

By placing an order, you acknowledge that:

  • Production begins only after an order is confirmed.

  • Delivery timelines may differ from ready-stock products.

  • Slight variations in fabric texture, color, stitching, embroidery, or handcrafted details are natural characteristics of the product and are not considered defects.

  • Product images are representative and may vary slightly from the final delivered item.

These variations contribute to the uniqueness of each NORTH WEST garment.

 

 

PRODUCT INFORMATION

We make every effort to accurately display:

  • Product descriptions

  • Colors

  • Measurements

  • Fabrics

  • Pricing

However:

  • Screen settings may affect color appearance.

  • Minor variations may occur due to photography, lighting, handcrafted processes, and natural fabrics.

We reserve the right to:

  • Modify product specifications

  • Change pricing

  • Discontinue products

  • Limit quantities available for purchase

at any time without prior notice.

 

 

ORDERS AND ACCEPTANCE

All orders are subject to acceptance and availability.

We reserve the right to:

  • Refuse any order

  • Cancel suspicious transactions

  • Limit quantities purchased

  • Reject reseller or bulk orders

If an order is cancelled after payment, any applicable refund will be processed through the original payment method.

 

 

PRICING AND PAYMENT

All prices displayed are listed in the currency shown on the website and are subject to change without notice.

Customers are responsible for:

  • Applicable taxes

  • Import duties

  • Customs charges

  • Local government fees

where applicable.

Payment must be successfully authorized before an order can be processed.

 

 

SHIPPING AND DELIVERY

Estimated delivery timelines are provided as guidance only.

NORTH WEST is not liable for delays caused by:

  • Courier companies

  • Customs inspections

  • Weather disruptions

  • Political events

  • Force majeure events

  • Incorrect customer information

Ownership and risk of loss pass to the customer upon delivery to the shipping carrier.

For additional information, please refer to our Shipping Policy.

 

 

RETURNS, EXCHANGES AND REFUNDS

Returns, exchanges, and refunds are governed by our Refund Policy.

Unless otherwise specified:

  • Made-to-order products may not be eligible for return or refund.

  • Returns must meet the conditions outlined in our Refund Policy.

  • Damaged or incorrect items must be reported within the specified timeframe after delivery.

 

 

INTELLECTUAL PROPERTY

All content on this website is the property of NORTH WEST or its licensors, including:

  • Logos

  • Branding

  • Product designs

  • Images

  • Graphics

  • Text

  • Videos

  • Website content

Nothing on this website grants permission to reproduce or commercially use any content without prior written consent.

Unauthorized use may result in legal action.

 

 

USER CONTENT AND FEEDBACK

If you submit reviews, feedback, photographs, testimonials, suggestions, or other content, you grant NORTH WEST a non-exclusive, royalty-free, worldwide license to use, reproduce, publish, and display such content for marketing and business purposes.

You represent that:

  • You own the rights to the content submitted.

  • The content does not infringe any third-party rights.

  • The content is lawful and accurate.

 

 

THIRD-PARTY SERVICES

Our website may contain links to third-party websites, services, or applications.

We are not responsible for:

  • Third-party content

  • Privacy practices

  • Availability of external websites

  • Products or services offered by third parties

Your interactions with third parties are solely between you and the relevant provider.

 

 

PROHIBITED USES

You may not use this website:

  • For unlawful purposes

  • To violate intellectual property rights

  • To transmit harmful software

  • To collect customer data without authorization

  • To interfere with website functionality

  • To engage in fraudulent activity

  • To impersonate another person or entity

We reserve the right to terminate access for violations of these Terms.

 

 

DISCLAIMER OF WARRANTIES

The website, products, and services are provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, NORTH WEST makes no warranties regarding:

  • Website availability

  • Accuracy of content

  • Continuous operation

  • Fitness for a particular purpose

  • Non-infringement

We do not guarantee that the website will be error-free or uninterrupted.

 

 

LIMITATION OF LIABILITY

To the maximum extent permitted by law, NORTH WEST shall not be liable for:

  • Indirect damages

  • Consequential damages

  • Loss of profits

  • Loss of revenue

  • Loss of business opportunities

  • Data loss

arising from your use of our website, products, or services.

In no event shall our total liability exceed the amount paid by you for the relevant order.

 

 

INDEMNIFICATION

You agree to indemnify and hold harmless NORTH WEST, its owners, employees, contractors, affiliates, and service providers from any claims, damages, losses, liabilities, or expenses arising from:

  • Your breach of these Terms

  • Your misuse of the website

  • Your violation of applicable laws

  • Your infringement of third-party rights

 

 

PRIVACY

Your use of our Services is governed by our Privacy Policy.

By using our website, you consent to the collection and use of information as described in that policy.

 

 

GOVERNING LAW

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Pune, Maharashtra, India.

 

 

CHANGES TO THESE TERMS

We reserve the right to update or modify these Terms at any time.

Changes become effective immediately upon posting on the website.

Continued use of the website after such changes constitutes acceptance of the revised Terms.

 

 

CONTACT INFORMATION

Questions regarding these Terms of Service should be directed to:

NORTH WEST

Email: info@wearnorthwest.com
Website: www.wearnorthwest.com

For customer support, please contact us through the details provided above.